Shop Policies

Delivery Times

We aim to dispatch all orders within 3 working days of you making your order. The majority of orders are shipped via Royal Mail 2nd class/Standard International. 

Shipping Estimates

UK - 3 working days

Europe - 3 - 5 working days

Everywhere else - 6 - 7 working days

If you need your bookish goodies for a special occasion/date, please get in contact with us and we'll see what we can do. 

Customs and Import Taxes

Buyers are responsible for any customs, brokerage fees and import taxes that may apply. We are not responsible for custom delays or returns.

Unclaimed Packages

In the event your order is returned to us due to the buyers failure to collect or reschedule the delivery of their package, buyers will incur the costs to reship the package.

Sales Tax

We do not include VAT or sales tax in our prices. Buyers are responsible for paying either VAT or sales tax where applicable. 

Returns & exchanges

We happily accept returns (excludes personalized items and sale items). Buyers are responsible for paying the postage/shipping fees for returns. 

Contact me within: 14 days of delivery

Return items back within: 30 days of delivery

In the event you receive a damaged item, contact us at support@talesandtomes.co.uk with pictures of your damaged item. Refunds and replacements will not be issued without evidence.