Returns Policies

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The buyer is responsible for return postage cost.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at support@talesandtomes.co.uk

If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@talesandtomes.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please remember, these are handmade items so there maybe slight imperfections. This is what makes all of our items unique and special in their own way.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. This refund is for the original purchase price not including any postage costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at support@talesandtomes.co.uk.